1. Relationship to the general terms
These print terms supplement the general terms. In case of conflict regarding a print order, these print terms prevail on that subject. Privacy is covered in the privacy notice.
2. Product configuration by the customer
You configure the photo book in Print Studio: product variant, options, pages, cover and content. The order is based on your choices and uploads. Check them carefully before payment.
3. Preview, colour and materials
On-screen previews are a tool, not a laboratory proof. Colours, trim edges, paper and finishing may differ from what you see on a screen. Low resolution or soft source images may remain visible in print.
4. Price display and payment
The checkout price shows the amount payable for your configuration, including VAT according to the displayed tax note. Payment runs via Stripe. Fulfilment continues only after successful payment.
5. Production and delivery
After payment, Kireli prepares print-ready files and submits the order to the print partner. Delivery times may vary due to production, shipping or peak demand. You can see the current order status in your Print orders.
6. Delivery details provided
You are responsible for a correct and complete delivery address. Delivery is available for the countries offered in checkout. Incorrect address details may cause delay or failed delivery.
7. PrintAPI / fulfilment partner
Physical production and shipping are carried out via PrintAPI as fulfilment partner. For that purpose we share only the necessary order, address and print data for the print content you chose, not your full private archive. Print orders may undergo a safety review before production starts; during Controlled Print Beta that review may be manual per order. Prohibited or illegal content must not be offered for print. You are responsible for the rights in the material you have printed. See also processor information.
8. Changes and cancellation after start
Once production or fulfilment has started, cancellation or changes are often no longer possible. Account closure is blocked while a paid print order is still being processed. If in doubt, contact us as soon as possible via support@kireli.eu.
9. Errors, damage and complaints
If you receive a damaged or clearly defective product, or it demonstrably differs from the ordered specification due to a production or shipping error, contact us as soon as possible with evidence (photos) and order details. Content errors that were in your source files or configuration are in principle your responsibility.
10. Consumer rights and withdrawal
A personally composed photo book may qualify as a product made to the consumer's specifications, or as a clearly personalised product. For such products the right of withdrawal may be legally excluded for the specific personalised print order.
That exception does not mean you never have rights. Statutory rights for error, damage, non-conformity or incorrect delivery remain. We do not say that all complaints after production lapse, nor that print products can never be returned in any case.
11. Privacy of print files
Print files and shipping data are processed to fulfil your order. Temporary assets and minimisation follow the existing Print Studio privacy/retention logic. We do not promise immediate individual deletion from all technical backups.
12. Intellectual rights in uploaded content
You warrant that you are entitled to have the images and texts used printed. Anchor Labs receives only the rights needed to produce and deliver the order technically.